Privacy Policy
Effective Date: October 27, 2025
Introduction
This privacy policy ("Privacy Policy") applies to the personal information that PlatformPro processes in connection with PlatformPro apps, websites, software and related services (the "Platform"), that link to or reference this Privacy Policy.
Data Controller: PlatformPro Inc., a company registered in the United States ("PlatformPro", "our", "we", or "us") is the controller of your information processed in connection with this Privacy Policy.
What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Information You Provide
Account Information
We collect information that you provide when you set up an account, such as your date of birth, username, email address and/or telephone number, and password. You can choose to add other information to your account, such as a bio or profile image.
User Content
We collect the content you create, import, upload or publish through the Platform, such as photographs, videos, audio recordings, livestreams, comments, hashtags, feedback, reviews, and the associated metadata (such as when, where, and by whom the content was created). Even if you are not a user, information about you may appear in content created or published by users on the Platform.
Messages
We collect the content of the messages you send and receive on the Platform and the associated metadata (such as the time the message was sent, received or read, as well as the participants in the communication).
Your Contacts and Other Connections
If you choose to sync your contacts, we will collect information from your device's phone book such as names, phone numbers, and email addresses, and match that information to users of the Platform. We also collect information about the accounts you follow and that follow you.
Purchase Information
When you make a purchase, a payment, or other transaction on or through the Platform, including when you buy virtual currency or purchase products through our shopping features, we collect information about the transaction, such as payment card information, billing, delivery, and contact information, and products you purchased.
Surveys, Research, and Promotions
We collect Information You Provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us.
Information When You Contact Us
When you contact us, we collect the information you send us, such as proof of identity or age, feedback or inquiries about your use of the Platform or information about possible violations of our Terms of Service or Community Guidelines.
Automatically Collected Information
Technical Information
We collect certain device and network connection information when you access the Platform. This information includes your device model, operating system, keystroke patterns or rhythms, IP address, system language and device settings. We also collect service-related, diagnostic, performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID.
Location Information
We automatically collect information about your approximate location (e.g. country, state, or city) based on your Technical Information (such as IP address). Also, where you enable location services for the PlatformPro app within your device settings, we collect approximate location information from your device.
Usage Information
We collect information about how you engage with the Platform, including information about how you interact with content and ads, the duration and frequency of your use, your engagement with other users, and your search history.
Content Characteristics and Features
We detect and collect characteristics and features about the videos, images, and audio recordings that are part of your User Content, for example, by identifying objects and scenery, the existence or location within an image of a face or other body parts; and the text of words spoken in your User Content. We do this, for example, for content moderation and to provide special effects (such as video filters and avatars) and captions.
Inferred Information
We infer your attributes (such as age-range and gender) and interests based on the information we have about you. We use inferences, for example, to keep the Platform safe (such as for content moderation), to show you relevant information, and, where permitted, to serve you personalized ads based on your interests.
Cookies
We use cookies and similar tracking technologies to operate and provide the Platform. For example, we use cookies to remember your language preferences, make sure you don't see the same video more than once, and for security purposes. We also use these technologies for marketing purposes. We will obtain your consent to our use of cookies where required by law.
Information From Other Sources
Advertising, Measurement and Other Partners
Advertisers, measurement and other partners share information with us about you and the actions you have taken outside of the Platform, such as your activities on other websites and apps or in stores, including the products or services you purchased, online or in person.
Third Party Platforms and Partners
Third party platforms provide us with information (such as your email address, authentication ID, and public profile) when you choose to sign up for or log in to the Platform using sign-in features provided by those third parties.
Additional Sources
We may collect or receive information about you from organizations, businesses, people, and others, including, for example, publicly available sources, government authorities, professional organizations, and charity groups.
How We Use Your Information
We use your information to provide, support, personalise, and develop the Platform. We use your information for the following purposes:
- Provide and administer the Platform, such as enabling you to create, share and consume content, interact with other users, and use our live streaming and battle features
- Personalise and customise your experience on the Platform, such as providing your "For You" feed
- Process, facilitate, or fulfil requests for products, services, or features
- Enforce our Terms, Guidelines, and other policies that apply to you. We review User Content and other information to protect the safety and well-being of our community
- Provide certain interactive features, such as enabling your content to be used in other users' videos, and to suggest your account to other users
- Provide and improve our advertising services, including to serve ads and measure and understand the effectiveness of the ads and other content
- Maintain and enhance the safety, security, and stability of the Platform by identifying and addressing technical or security issues
- Review, improve, and develop the Platform, including by monitoring interactions and usage across your devices
- Share your information with third party platforms to provide you with features when you integrate your PlatformPro account with those platforms
- Provide you with customer support and respond to your inquiries
- Communicate with you about the Platform, including about updates and changes, and to promote the Platform
- Facilitate research conducted by independent researchers that meets certain criteria
- Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people
How We Share Your Information
We share your information in the following circumstances:
Service Providers
We engage service providers that help us provide, support, and develop the Platform and understand how it is used. They provide services such as cloud hosting, content delivery, customer and technical support, content moderation, marketing, analytics, and online payment.
Partners
We share limited information which is necessary to enable third party partners to provide and improve features used on the Platform. We also share information with third parties when you direct us to share your information, including when you share User Content to third party platforms or choose to interact with third party apps or websites integrated with the Platform.
Our Corporate Group
We may share your information with our parent, subsidiaries, or other entities under common control, to provide the Platform including, improving, promoting, and supporting the Platform.
Other Users
Based on your privacy settings, your information may be shared with other users:
- Your profile information, content, and interactions (such as videos you have liked, accounts you follow) may be viewed by other users
- When you participate in live streaming or battles, your content and information will be visible to other users participating in or viewing those sessions
- You can allow other users to duet, stitch, or otherwise interact with your content
- If you post a comment on another user's video, your comment and username will be visible to other users
Legal Obligations and Rights
We may access, preserve, and share the information described in "What Information We Collect" with law enforcement agencies, public authorities, copyright holders, or other third parties if we believe in good faith that it is necessary to: (a) comply with applicable law, legal process or government requests, (b) enforce our Terms, Community Guidelines, and other applicable policies and agreements, (c) protect the rights, property, and safety of us, our users, or others, including to protect lives or prevent imminent bodily harm, or (d) detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.
Your Rights and Choices
You have certain rights and choices with respect to your information. Some of these rights may be subject to limitations under applicable law. You can exercise many of these rights through our in-app controls and settings.
Access Your Information
You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing, and for a copy of your information. In-app controls enable you to access your information and request a copy of your data.
Delete Your Information
You can delete or ask us to delete your information. In-app controls enable you to delete the content posted on your account, such as your User Content and your Account Information, or delete your full account.
Rectify Your Information
You can change or ask us to change or correct your information where that information is not accurate. You can change or correct much of your information through the in-app controls and settings.
Object to Processing
You have the right to object to the processing of your information in certain circumstances. This right applies when we are performing a task in the public interest, pursuing our legitimate interests or those of a third party.
Control Privacy Settings
You can control privacy settings for your account, including who can view your content, send you messages, comment on your videos, and perform duets or use your content. You can also make your account private so that only users you approve can follow you and view your videos.
Data Security and Retention
Security of your information is important to us. We maintain appropriate technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods.
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise or defense of legal claims. The retention periods will be different depending on the type of information and the purposes for which we use the information.
Our Global Operations and Data Transfers
To support our global operations, we store the information described in the "What Information We Collect" section in secure servers located in the United States and other locations as necessary to provide our services.
When we transfer your information to other countries, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.
Younger Users
You must be at least 13 years old to use the Platform. If you believe that there is a user who is below this minimum age, please contact us.
To provide users younger than 18 with an age-appropriate experience, certain features are not available. If you are the guardian of a teen, we provide resources to help you understand the Platform and the tools and controls available, including parental controls.
Privacy Policy Updates
We may amend or update this Privacy Policy from time to time. We will notify you of any material changes to this policy by a notice provided through the Platform or by other means. The "Effective Date" at the top of this policy reflects the effective date of such policy changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
PlatformPro Inc.
12355 E Willowgreen Ct
Wichita, KS 67207
United States
Email: privacy@platformpro.com
Data Protection Officer: dpo@platformpro.com